Exchanges and Returns

Exchanges and Returns

Not satisfied? We'll give you your money back!

We always want satisfied customers in our store. We want the products to cause a general stir of happiness when they arrive at your home so that you always come back.

If for any reason you are disappointed with your purchase, we will do our best to solve your problem, following some simple rules for exchanges, returns, and refunds.

Regret and withdrawal:

In the case of exchanges and returns due to regret or withdrawal, when the product is in perfect condition but does not please the customer, the customer will have a period of 7 (seven) days, counting from the date of receipt of the merchandise, to make the return request by phone or email.

How to proceed in case of return or exchange due to regret:

1. Contact support via email.

2. Send the product by mail, with postage paid by the customer, to the sender's address. Important: the product must be in its original packaging, with no signs of use, no violation of the seal, if any, accompanied by all its accessories.

Upon receipt of the product and confirmation of the above conditions, you may choose to:

- Receive a store credit for the total amount paid, which can be used to purchase another product immediately, or in a future purchase, valid for 6 months.

- Refund of the product value, by the same payment method used at the time of purchase.

*If the order has already been sent and cancellation is requested, the customer must wait for the product to arrive, send it to the address indicated by the company, and then the refund of the amount paid will be made.

* The Store is exempt from the obligation to exchange any product whose defect was caused by misuse, or to meet requests outside the mentioned deadlines.

We provide the measurements in centimeters of our products to avoid errors in choosing the size. According to the Consumer Protection Code - Article 18, there is no legal obligation for the store owner to make exchanges due to consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the consumer protection code is to make exchanges only in case of defective products.

Other occurrences:

All occurrences described above, and others that may be identified, must be communicated to the Store by phone or email.

Products returned without this communication, after the deadline, or with missing items/accessories, may be resent without prior consultation.

In addition to the mentioned occurrences, if any of the hypotheses below occur, the receipt of the product must be refused.

 

- Open or damaged packaging;

- Damaged product;

- Product not in accordance with the order;

- Missing accessories.

If, even so, you receive the product, please contact the Store's support within 72 hours from receipt. We hope we have clarified your doubts!